Oncology Case
Urgent care for a patient from Jordan, resolved in record time.
Navigating Complex Cardiac Care: A Patient's Journey from Kenya to Riyadh
This case study highlights the journey of a 58-year-old patient from Kenya facing serious cardiac issues. With Sage's support, the patient received timely medical attention and comprehensive care.
Client Overview
A 58-year-old patient from Kenya with complex cardiac needs.Key Details
Urgent medical attention required due to severe cardiac complications.Challenge
Understanding the initial obstacles she faced
Urgent Needs
Immediate medical attention was critical due to the patient's complex condition.
Logistical Hurdles
Documentation issues and language barriers delayed the patient's journey to recovery.
Our Approach
Sage provided a tailored solution by integrating our full-service concierge and medical coordination offerings into the NGO’s operations. We assigned a dedicated case manager for each region and delivered:
- Pre-approved hospital networks with fast-track admission protocols
- Visa facilitation and invitation letters for humanitarian staff and patients
- 24/7 on-ground support including airport transfers, translation, and post-care check-ins
- Real-time case tracking, treatment summaries, and financial reporting dashboards
The Results
Within 3 months, the NGO reported a 42% reduction in treatment approval times and a 60% improvement in patient satisfaction scores. Sage handled over 130+ cases across 6 countries with zero disruption to the NGO’s core operations. The transparency of reporting and cost management also strengthened donor confidence.
Key Outcomes
- 130+ cases managed with full medical and logistical support
- 42% faster case approvals, cutting patient wait times significantly
- Multi-country coordination, across Jordan, Egypt, KSA, and Sudan
- Standardized reporting, improving organizational accountability and audit readiness
Image Gallery
Visuals showcasing the journey and services provided.
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